My experience with Riverbank VW has not only been quite excellent for me since buying my VW Passat from you in 2000, but has impressed other friends who are VW owners. A few weeks ago, my engine light came on upon my return from vacation. Diagnosis from Riverbank mechanics signified serious problems with the valve lifter mechanism, necessitating complete engine replacement. Fortunately, as you informed, I was still a couple months within the generous 10 year warranty, and with proper service history and records, my truly beloved 2000 Passat 4Motion could be restored as under such warranty. I remain immensely grateful for that coverage, for your professional guidance, and for the cool and precise way you kept me informed regularly through the short period it took to replace the engine. It is working fine, and I thank you again, and will continue to recommend Riverbank to friends and colleagues.
I love my 2008 Passat wagon and the Hankook snow tires your guys at the shop recently mounted and balanced. Rest assured Hankook’s are great snow tires!
In newly fallen snow and packed ice, these tires get traction and get me where I want to go. My faith in this car has been restored.
Thank you for selling the tires to me at your cost and mounting them.
I am so grateful to you. You always go beyond. Not only did you service my car well, you also checked the whole car and even cleaned my car inside out. Thanks for taking such fantastic care of it. Not only are you knowledgeable and professional, you understand how important my car is to me.
I have a real good sense that I am in really good hands!
This morning my husband drove my 2004 Jetta down to Riverbank Volkswagen after experiencing a problem with my keyless entry controller. He arrived early and you were kind enough to take him as soon as the Service Department opened. It was fixed in no time at all and he even got a free car wash!
I just want to say how much we appreciate your excellent service. Although my car is going on four years old now (and I've had a VW, one kind or another for 46 years,) we would not think of bringing it anywhere else or driving anything but a VW. Riverbank has been very good to us.
What a joy to drive my car without hearing that worrisome noise and envisioning a complete breakdown momentarily! I'm so glad that I followed up on my disappointment after Monday's session when the problem went undiscovered, due to faulty information being given to the mechanics.
Thank you for the effective and even elegant way that you solved this problem. My beloved Beetle is ready for at least nine more years. Thanks also to Jeff who did the actual work.
I look forward to many more years of our relationship.
Just wanted to thank you guys, for trying to ease the pain while taking my money. I appreciate it!
I commend your new procedure of checking in the cars. It's a lot better than fighting for a parking spot. You also kept me informed which was helpful; time passed quicker.
Thanks again, hopefully 'til next year. Hopefully it's a good one for us all! You're a good team! : )
Yours truly,
One happy VW owner,
Mindy B. ______________________________________________________________________________________________________
Dear Riverbank VW Service Department,
It was the first time that I was presented with a staggering bill as the work performed was covered by warranty. That was surprising and most pleasant! In the past, I always leave with a sick feeling in my belly as I end up spending far more than I had expected.
Best regards, Lindsay W.
__________________________________________________________________________________________________ Dear Riverbank VW Service Department,
Service while I waited at the dealership was a real benefit to me. I appreciated it. Thank you, William K.
Erric in the service department is top notch!!!! I work in retail and he a very professional...Thanks!!Best, David K.
This is my fifth brand new car; Riverbank is by far the best dealership/service I've had! Best, Anthony T.
I need to tell you how wonderful your service department functions. I had an automobile accident early on December 24th evening, and had the car towed to your dealership. Mark took care of everything so promptly and with such good grace, I just had to write to you to tell you how impressive your repair shop is, and what a good impression I have of your dealership.
