I just had service on my 08' Passat at Riverbank VW for the very first time. With the reviews I saw on this site, I was a bit leery. From start to finish I was treated well. They performed the work on the car that was needed. They told me what I need to have fixed/replaced in the future (no high pressure selling tactics) and called me when the vehicle was ready for pick up. The Courtesy Shuttle dropped me off at work in the AM, and picked me up in the afternoon from the office to go back to Riverbank to pick up my car. I will definitely go back to them in the future. -Tisa ____________________________________________________________________________________________________________________________________ BEST!!! My daughter had been at two other VW dealers for an oil burning problem. I can't tell you the aggrivation we had with them all. It's like they are trained to ignore your problem. She went to Riverbank on a recomendation of a co-worker at her new job in Stamford. They said they would monitor it for us at each oil change. Wow, somebody actualy is going to do something. They checked it and confirmed it was using over a quart every 1000 miles. They recomended a 30000 mile service and fixed somethings on the motor at no charge and the problem is gone. We can't say enough about the professional treatment we received. I am buying my next car from them when my lease is up. - A. Wright _________________________________________________________________________________________________________________________________________
"Eric was such a good salesman that I brought my daughter there 3 days later and she bought a van! We are all very satisfied!" - Frank L.
"Eric was perfect throughout the whole process, I purchased a vehicle 3 years ago and compared to that purchase this was too easy, he made the whole experience for us easy and efficient." - Ronnie M.
"I would have to say this is my third Jetta and the second one I got from this dealership, and I could not be any happier. May sales person Sam Ciurcio was outstanding,helpful in every way...I just want to say thank you for a great experience...." - Marilou C.
"My recent experience with Riverbank motors was exceptional . Eric Goldstein is a great salesman and has helped me in the past when I leased my last eos. He also was able to do the paperwork when I bought my car which went quite well and fast. I love my Eos!!!!!! Now just waiting for the weather to co-operate so my husband and I can go cruizing!!!" - Laurette R.
"It was the easiest and most convenient auto purchase I have ever had. It was a pleasure to work with this dealership and my sales representative." - Sandra W.
I had my 1999 beloved yellow Beetle totally serviced a week. Your team couldn't have been more helpful or more pleasant. I have become semi-disabled and haven't driven my car for almost a year, but I was anxious to make sure that my car is in TopTop shape. Erric kindly figured everything out; he is a very nice fellow. I just wanted you all to know that your good work and customer caring is appreciated.
I want to thank you for your help and guidance with the service of my GTI. Your customer service skills are outstanding. John and I had many questions about the repair and we want to thank you for taking the time to explain and educate us in detail the answers. You always made us feel important and never rushed us. You are an extremely valuable employee to VW of Riverbank and I hope your hard work and sincere dedication allow you to step into a managers position.
It was such a pleasure working with you. I felt very comfortable and confident that you would give me the wonderful service I received at VW. This is the second Volkswagen I've owned and I think I'll be hard pressed to buy anything else. I will certainly be back to Riverbank!
I really appreciated how David, my sales person paid attention to my needs. - Dorothy K. ______________________________________________________________________________________________________________________________
The service manager said could not do work that day then Rich, the gentleman who was the service advisor said we will take care of it right away. Great service! The service staff maked me feel welcome and valued. They were very attentive of my needs and short time schedule. - Jeffrey M.
I was very pleased with the service & everyone was very pleasant! We purchased our car from Riverbank & have always been pleased with the your service! - Balwant W.
Erric Moretti, my service advisor was excellent. I needed to come in to service my Jetta and make an appointment, but I had to keep rescheduling due to the weather and he was so sweet and kept calling me to reschedule!! Great guy and very professional. -- Carol P.
The service department is so accomidating! My Golf was in service and because of the snow you gladly kept my car for 2 days while the parts were on order and repairs were being done. Thanks! And, Thanks to Andy G.!!! Great service and care!
Riverbank's sale department's service and care is excellent! Dan Lynch took real good care of me. I had a great experience and I knew that I was in good hands; it could not have been handled better. - Norton L.
I bought my Jetta wagon a couple of years ago from your dealership, and it has performed just as I hoped.
Your service on the car has been extraordinary, especially the work of Erric Moretti. He is pleasant and very professional. If I need a ride home or pick up in Riverbank, he always can hadle it. Best of all, I get an estimate on repair work when I come in. It never exceeds the estimate and sometimes is lower.
Erric is a great addition to your team. I tell all my friends the only place to go for great VW service is Riverbank!
My experience with Riverbank VW has not only been quite excellent for me since buying my VW Passat from you in 2000, but has impressed other friends who are VW owners. A few weeks ago, my engine light came on upon my return from vacation. Diagnosis from Riverbank mechanics signified serious problems with the valve lifter mechanism, necessitating complete engine replacement. Fortunately, as you informed, I was still a couple months within the generous 10 year warranty, and with proper service history and records, my truly beloved 2000 Passat 4Motion could be restored as under such warranty. I remain immensely grateful for that coverage, for your professional guidance, and for the cool and precise way you kept me informed regularly through the short period it took to replace the engine. It is working fine, and I thank you again, and will continue to recommend Riverbank to friends and colleagues.
I love my 2008 Passat wagon and the Hankook snow tires your guys at the shop recently mounted and balanced. Rest assured Hankook’s are great snow tires!
In newly fallen snow and packed ice, these tires get traction and get me where I want to go. My faith in this car has been restored.
Thank you for selling the tires to me at your cost and mounting them.
I am so grateful to you. You always go beyond. Not only did you service my car well, you also checked the whole car and even cleaned my car inside out. Thanks for taking such fantastic care of it. Not only are you knowledgeable and professional, you understand how important my car is to me.
I have a real good sense that I am in really good hands!
This morning my husband drove my 2004 Jetta down to Riverbank Volkswagen after experiencing a problem with my keyless entry controller. He arrived early and you were kind enough to take him as soon as the Service Department opened. It was fixed in no time at all and he even got a free car wash!
I just want to say how much we appreciate your excellent service. Although my car is going on four years old now (and I've had a VW, one kind or another for 46 years,) we would not think of bringing it anywhere else or driving anything but a VW. Riverbank has been very good to us.
What a joy to drive my car without hearing that worrisome noise and envisioning a complete breakdown momentarily! I'm so glad that I followed up on my disappointment after Monday's session when the problem went undiscovered, due to faulty information being given to the mechanics.
Thank you for the effective and even elegant way that you solved this problem. My beloved Beetle is ready for at least nine more years. Thanks also to Jeff who did the actual work.
I look forward to many more years of our relationship.
Just wanted to thank you guys, for trying to ease the pain while taking my money. I appreciate it!
I commend your new procedure of checking in the cars. It's a lot better than fighting for a parking spot. You also kept me informed which was helpful; time passed quicker.
Thanks again, hopefully 'til next year. Hopefully it's a good one for us all! You're a good team! : )
Yours truly,
One happy VW owner,
Mindy B. ______________________________________________________________________________________________________
Dear Riverbank VW Service Department,
It was the first time that I was presented with a staggering bill as the work performed was covered by warranty. That was surprising and most pleasant! In the past, I always leave with a sick feeling in my belly as I end up spending far more than I had expected.
Best regards, Lindsay W.
__________________________________________________________________________________________________ Dear Riverbank VW Service Department,
Service while I waited at the dealership was a real benefit to me. I appreciated it. Thank you, William K.
Erric in the service department is top notch!!!! I work in retail and he a very professional...Thanks!!Best, David K.
This is my fifth brand new car; Riverbank is by far the best dealership/service I've had! Best, Anthony T.
I need to tell you how wonderful your service department functions. I had an automobile accident early on December 24th evening, and had the car towed to your dealership. Mark took care of everything so promptly and with such good grace, I just had to write to you to tell you how impressive your repair shop is, and what a good impression I have of your dealership.
